I had never flown into Sky Harbor (usually going to Scottsdale). My conference was only 4 miles from Sky Harbor so I thought I'd take a chance on the "Big Airport" hassles and higher costs. Although the fuel is more expense than most Phoenix area airports, it's still less than Scottsdale. I used Cutter's courtesy shuttle to and from my hotel and saved on renting a car. Everyone at Cutter was fantastically nice and helpful. The controllers were also friendly and helpful. A final note. When I got home I realized I had been charged a $75/day ramp fee (with the first day waived). I called them today and they immediately recognized the mistake (I have a Mirage and they charged me the Meridian rate). They refunded the difference to my credit card. First class service all around. I'll certainly use Cutter the next time I'm in Phoenix.

Our company gets into PHX a few times per year and Cutter has ALWAYS been a great place to work with... from pre-planning to arrival and departure. Everyone was helpful, every chance that they could be. Victoria and Gail had the rental car set and waiting at the airplane, the ground crew helped unload the plane quickly & efficiently into the car (I think I should have ordered a larger one) while getting my corporate members safely inside the Cutter building. A day later...while prepping the plane for departure, one of the line crew politely reminded me that if I could take on just 50 gallons more... it meant another entry into the drawing for a few prizes. THAT is great salesmanship. He was ahead of me with every need. Once my passengers arrived they were politely taken care of while I finalized the last few details... all the way until I was marshaled out. We'll be back!! :-)

From the line guys to the desk staff - nothing but top notch performance. They treated my wife and I like we were their best customers and our C-172 like a Gulfstream. Welcome truck was waiting as we came in, fuel and a windshield wash as requested, and very clean/modern facilities. Alex and Megan gave us rides to & from our hotel, which is greatly appreciated. These two fine ladies deliver Class A customer service with a smile. How does Cutter hire and retain such gems? I am sure other FBOs would love to know their secret. ATC - Even in our little Cessna, the approach and tower controllers welcomed us in. Nothing scary about this airport as long as your communication skills are sharp.