Had such a nice experience the first time that I came back a week or so later. Rented a car at Cutter (Enterprise I think) and they were fantastic. The linemen drove the car right out to our airplane (Cessna 180), signed the paperwork there and we were on our way in minutes. Great customer service! Upon return we dropped off the keys at the front desk, paid for our $25 worth of 100LL (to avoid the ramp fee), and were on our way. Be advised there's a City of Phoenix landing fee that Cutter cannot waive. I can't recall the exact amount but it was 5 or 10 bucks tops. NOTE - if you're going to fly into PHX VFR you NEED to have the Terminal Chart. The controllers will send you to many of the points referenced on that chart - they're also in your Garmin GPS but you have to have the identifiers from the Terminal Chart to find them (you can pronounce the identifiers). Also pay attention to the transitions over PHX. You'll likely be asked to use one of them direct to a downwind/base.

We came to KPHX for the Labor Day weekend in our C182 and parked at Cutter. We were welcomed with cold-water offer the moment we opened the doors. We were helped with the luggage and gave a ride to the terminal building. Later, as the FBO was not very busy at the moment, we were given a free ride to our hotel in Scottsdale. A couple of days later, when started to taxi for departure, we have experienced the G1000 AHRS failure. Turned out Cutter is an authorized repair station for Garmin and indeed, the problems were fixed in a day. Overall it all made one of the best FBO experiences we had ever. I highly recommend using Cutter any time you are in Phoenix area. Warm thanks to David and Dwayne from Service and especially to Janessa!

From the line guys to the desk staff - nothing but top notch performance. They treated my wife and I like we were their best customers and our C-172 like a Gulfstream. Welcome truck was waiting as we came in, fuel and a windshield wash as requested, and very clean/modern facilities. Alex and Megan gave us rides to & from our hotel, which is greatly appreciated. These two fine ladies deliver Class A customer service with a smile. How does Cutter hire and retain such gems? I am sure other FBOs would love to know their secret. ATC - Even in our little Cessna, the approach and tower controllers welcomed us in. Nothing scary about this airport as long as your communication skills are sharp.