We had the pleasure of visiting your COS facility yesterday. We were were meeting pilot, Paul Qualls, who was transporting a very special dog from Raton, NM to Colorado Springs, CO as a volunteer with Pilots N Paws. Paul's transport, Callahan, was on his way to Freedom Service Dogs in Englewood, CO where he will learn to become a service dog. Freedom Service Dogs rescues dogs from shelters in the region and trains them to have a new job and become an invaluable friend tou our clients - at absolutely no cost to the client. Many of our clients are veterans, active-duty military and children who require a specially trained companion.

I was meeting Mr. Qualls to complete the transport. As a volunteer, I have the humble task of sourcing, evaluating and helping transport these dogs for the future life; either at Freedom or through the Prison Trained K-9 Companion Program. In many cases I have my two children with me and we have never been treated better than we were yesterday. The crew at your facility were welcoming, appropriately inquisitive and gave us the VIP treatment. Eddy even gave us a ride in the pilot's van to the tarmac so my children could watch Mr. Qualls land with his daughter, Melia and Callahan in the back. My 6 year old son mentally devoured everything Eddy said and is still talking about the experience. We were so very impressed that they treated us with so much kindness and were truly interested in making our visit a pleasant one while performing our worthwhile task.

Please forward our thanks to your crew there for making our time at your facility a bright spot in our day.

Sending only good wishes,

Landed at COS just before a big rainstorm on my way to Oshkosh. The crew at Cutter treated me like royalty, rolling my RV-6 into the hangar to protect it from the rain. When my buddy arrived a couple of hours later in his RV-8 he got treated great too. Paul, and all the Cutter crew, really knows the meaning of customer service. We did not spend a lot of money with Cutter that day, but we sure got treated like we were paying the light bill! Thank you for the help. See you next year.

Outstanding FBO / Great service! This was our first time at this cutter location and we found the service of the entire staff was outstanding. The line staff assisted us with having the ground ambulance plane side so that their was no delay in getting our patient to the hospital quickly. We requested hangar space for our aircraft and the line staff was very careful when towing our aircraft. A big High Five to Paulina, Kevin and Will for going the extra mile in providing the outstanding customer service that you don't find at other FBO's across the country. When we serve other together it make our world a better place, thank you for your willingness to show this openly with your actions. Many of the patients we transport are unable to afford the transportation to get the medical care they so desperately need. With the support of charitable funding, Grace on Wings provides transport to patients who are needing to go for important treatment throughout the United States. Thank you again for making our day a little easier with your outstanding service and staff.

I came to Colorado Springs to assist with the Waldo Canyon fire. We were in a Cessna 337P to work as air attack on the fire. I am here to tell you that the service at Cutter Aviation is the best that I have had any place in the USA. When we came we were met and treated like we flew in some kinda fancy jet! Cold water, lemonade, crew cars, rental cars, brownies, smiles, quick and helpful service and attention are a big part of what is so neat at this FBO. If that is not enough I was unable to find a motel to stay at when we arrived and the Counter found us a room in a city with 35,000 people displaced from their homes! I had given up looking. Cutter saved me from sleeping on the cold hard ground in a sleeping bag at a fire camp! The employees are all one in a million that care about the business even more that themselves, the quality of service at this FBO is exceeded by none. THANK YOU.

Response from Jessica Rowden, General Manager, Cutter Aviation

It was a pleasure and an honor to be able to assist you and all of the air attack crews here in KCOS. We always strive to make each customer's experience amazing, but you guys will hold a special place in our hearts forever. Thank YOU for working so hard to help save our city and surrounding areas from this devastating fire. I feel like we couldn't have done enough to let you know how very much we appreciate you and all that you do!