I'm Forest Finch, Crewchief/Mechanic on UH-60 878. We are out of Lakehurst, NJ.
The reason I'm sending you this e-mail is to express our gratitude for the FANTASTIC support you gave us during our recent stay with you. I have traveled a lot in my career, and have NEVER, and I do mean NEVER, experienced F.B.O. that was good as yours! Your crew was more than helpful! Anything we would even ask for was provided immediately! What a pleasant experience

My hat is off to Jim a CSR at Cutter. I decided to stop overnight in ABQ for weather due to weather concerns, He recommended to me a hotel, got a room for me at the Cutter rate, and drove me to the hotel. He said that either he or another CSR would pick me up in the morning and I can get back on my way home. These people are real class. Cutter has my unqualified endorsement.

Stopped through Cutter with a Piper Pacer on an overnight, but ended up staying for two days because of starting problems. Everyone was very helpful in getting great hotel rates and rides to and from the Best Western (also very nice) and eventually the airline terminal for the way out.

Excellent service. Chelsea met my plane yesterday, grabbed my bags out of the plane and put them in my rental car, which was waiting on the ramp, and wouldn't let me dump my own trash. They asked that I call ahead today and they would pull my plane to the front of the ramp and when I called and spoke to Adam, they had already done it. Cutter ABQ knows service and everyone is on the same page. They continue

Hi, there! It was so nice to meet you during our meeting (with my husband, Brent Poindexter) to set up a home for our Mooney! He brought it over from Phoenix on Sunday evening and I was there waiting for him. I just gotta say, we are both extremely impressed by the consistency of the excellent customer service there! Whatever you are doing, keep doing it! SO many businesses could take some cues from Cutter in ABQ.

I arrived on September 19th for a couple of days in the bright red Pitts Model 12. Due to weather to the east, I was unable to leave and all of the good folks took exceptional care of me and the aircraft I was entrusted to ferry for my customer.

I’ve been a customer since the early 1980s. Never have had a bad experience in ABQ.