To the team at Cutter Aviation,

My wife and I just wanted to take a moment to let you know how thankful we are to your amazing team of people. Everyone we had the pleasure of meeting, from the security team to the line workers, was quick with a smile and a warm greeting - even at 5:00 am! As a professional aviator, it means so much when I encounter a team of people whose passion for those they serve is shown with such warmth and kindness. The more places I fly, the more I realize that it truly is rare.

When my wife and I suffered the vandalism of our vehicle and theft of our property during this year’s Albuquerque International Balloon Fiesta, your team did not hesitate to help us turn a negative experience into an opportunity for something good. Getting to interact with your team each day was truly one of the bright spots of our trip. Not to mention the fact that your generosity allowed us to enjoy the event, knowing we would not need to worry about any further incidents. If there is anything we can do for your team to show our thanks when we are in Albuquerque again, please do to hesitate to ask.

We cannot thank you enough.

So I flew into Cutter in my more-than-humble 1947 Ercoupe and parked next to a Lear. Yikes! But you know what? The staff treated me like a king! They literally brought out the red carpet (but then didn't know where to put it because Ercoupes don't have obvious doors if you've never seen one before). It was a hot day, and my teenage son appreciated being handed a bottle of cold water right off the bat. The linemen--and linewoman--were helpful and friendly, as was the front desk staff both in the evening and the following morning. It didn't faze anyone that I only needed a few gallons of gas, and they found hangar space for me for the night, including locating a cord for my pre-heater. The next morning my plane was on the line and ready for me right at the requested time. The facilities are very good, with every thing you could want, with fast Internet and comfy chairs; but I found it was the Cutter people who really made the difference. They were extraordinary.