Jesse and his team (Robb, Jim, etc.) were OUTSTANDING! The service was great, the communication was great, and Jesse and his crew were a pleasure to work with. I will definitely travel from Deer Valley to Prescott for all my future service. I really can't say enough about Jesse! He totally understands customer service -- his personal service made an unexpectedly traumatic situation not so bad. I also can't say enough about Jim and Robb! They were great -- great explanations, not hurried, and thorough.

My wife and I are both engineers and we ask a lot of questions. We also like to see what's going on. Jesse and his team were very accommodating -- with facility tours, explanations, show-and-tells, phone calls, photos, and weekend meetings to accommodate our schedule. This could have been a very bad experience for my wife and me -- but Jesse and his team handled it quite well. I'm sure we are not the only owners who experience major maintenance surprises -- after all, it's an airplane! Jesse and his team are the ones to handle such surprises. GREAT JOB!!

I had never flown into Sky Harbor (usually going to Scottsdale). My conference was only 4 miles from Sky Harbor so I thought I'd take a chance on the "Big Airport" hassles and higher costs. Although the fuel is more expense than most Phoenix area airports, it's still less than Scottsdale. I used Cutter's courtesy shuttle to and from my hotel and saved on renting a car. Everyone at Cutter was fantastically nice and helpful. The controllers were also friendly and helpful. A final note. When I got home I realized I had been charged a $75/day ramp fee (with the first day waived). I called them today and they immediately recognized the mistake (I have a Mirage and they charged me the Meridian rate). They refunded the difference to my credit card. First class service all around. I'll certainly use Cutter the next time I'm in Phoenix.