On Jan 29th, 2024, I had the pleasure to meet Abigail at the DVT FBO later in the evening. It had been a long day and what a great smile to see when walking into the FBO.

We landed in a CJ2 and upon entering the FBO, which we had not planned on coming there, I had no plans for a hotel or transportation. Abigail assisted me not only with finding a hotel, but getting to the hotel (it was close) and she was very nice and professional.

The next morning she offered to have someone come get me and bring me back to the airport, but I declined the offer. Upon arrival back to the FBO, she remembered me and greeted me by name and was immediately in the mode of how can we help you. With the fluid schedule we were working with, plans kept changing and she changed right along with us. Ultimately, she helped us on short notice and made it a very pleasant experience.

The line was amazing and accommodating as well. They were efficient, and effective.

I go to a lot of FBO's across the country including GTU (Home). This is without a doubt one of the most pleasant experiences I have had in a very long time. I shared my experience with the owner of the plane and he said that is why we always go to Cutter when they are on the field. He echoed that DVT customer service was among the best he has seen as well.

EVERYONE representing Cutter was extremely professional and just seemed like they were happy to be there and loved their position.

I was just a "transit" CFII working for Accelerated Flight and Instrument Training (www.AFIT.com) with a local pilot for a 10 day IFR course. I flew in with my Maule from SGU since it was a 2 hour flight or a 6 hour drive. So "corporate client" I wasn't, but it did not matter. Bought some fuel and the ramp fee was waived - FOR 10 DAYS!

Well, thanks - just a working guy who totally enjoyed the no hassle professionalism afforded me and my client.

Today, I received a thank-you card. How nice. A BIG CHANGE from my local FBO at SGU who threw me out of his building because I wasn't a staff instructor. EXCUSE me, that's how it works out there - planes/pilots/students/instructors travel to different venues.

So no improvement required! I'll be back to CUTTER next time my business brings me to DVT.

I visited on Saturday, October 18, 2014 after flying in from Chicago. Was met on the ramp, and they brought my rental car out right away. The line person with the enchanting million dollar smile courteously asked me if she could put fuel in my plane right away, and I of course agreed. She very nicely complimented what I was wearing (a suit for a memorial service). The plane was ready to go when I came back in the late afternoon, and the folks were very helpful. I hope I get a chance to visit again (and see that million dollar smile again!).