On Jan 29th, 2024, I had the pleasure to meet Abigail at the DVT FBO later in the evening. It had been a long day and what a great smile to see when walking into the FBO.

We landed in a CJ2 and upon entering the FBO, which we had not planned on coming there, I had no plans for a hotel or transportation. Abigail assisted me not only with finding a hotel, but getting to the hotel (it was close) and she was very nice and professional.

The next morning she offered to have someone come get me and bring me back to the airport, but I declined the offer. Upon arrival back to the FBO, she remembered me and greeted me by name and was immediately in the mode of how can we help you. With the fluid schedule we were working with, plans kept changing and she changed right along with us. Ultimately, she helped us on short notice and made it a very pleasant experience.

The line was amazing and accommodating as well. They were efficient, and effective.

I go to a lot of FBO's across the country including GTU (Home). This is without a doubt one of the most pleasant experiences I have had in a very long time. I shared my experience with the owner of the plane and he said that is why we always go to Cutter when they are on the field. He echoed that DVT customer service was among the best he has seen as well.

EVERYONE representing Cutter was extremely professional and just seemed like they were happy to be there and loved their position.

So my wife and I were flying home from Goldthwaite Tx and were diverted around an active Restricted Air Space by ATC which was going to make my next fuel stop different than what I had filed for. So as we were zipping along just north of KELP, my lovely bride of 35 yrs tells me she needs to use the little girls room. That's wife talk for "Land this plane NOW at all cost." I really didn't want to pay the FBO's fuel prices at KELP but I have to tell you that we chose Cutter and the gal Dianna who was managing the counter was the most professional and courteous FBO office person we have had the pleasure of dealing with in a long time. our experience with Cutter made the extra cost for fuel worth it. You really do get what you pay for. Thanks Cutter and thank you Dianna for the service. Oh, and a shout out to the line guys.