We flew into COS in our GlaStar TD late July 2018 to Cutters. I was skeptical of “free tiedowns and $.25 off gas on the weekends”, but that’s what I got. One afternoon looked very ominous, and I called checking on the plane- and was told they put it in the hangar. The tiedowns are at the old facility and quite a ways from the new. I assume they had room in the old hangar and put me in. I kept waiting for a bill, but I guess since I never requested the hangar, they were just nice and thoughtful. Certainly the best FBO I’ve come across in almost 50 years of flying. Well done Cutter!

On Jan 29th, 2024, I had the pleasure to meet Abigail at the DVT FBO later in the evening. It had been a long day and what a great smile to see when walking into the FBO.

We landed in a CJ2 and upon entering the FBO, which we had not planned on coming there, I had no plans for a hotel or transportation. Abigail assisted me not only with finding a hotel, but getting to the hotel (it was close) and she was very nice and professional.

The next morning she offered to have someone come get me and bring me back to the airport, but I declined the offer. Upon arrival back to the FBO, she remembered me and greeted me by name and was immediately in the mode of how can we help you. With the fluid schedule we were working with, plans kept changing and she changed right along with us. Ultimately, she helped us on short notice and made it a very pleasant experience.

The line was amazing and accommodating as well. They were efficient, and effective.

I go to a lot of FBO's across the country including GTU (Home). This is without a doubt one of the most pleasant experiences I have had in a very long time. I shared my experience with the owner of the plane and he said that is why we always go to Cutter when they are on the field. He echoed that DVT customer service was among the best he has seen as well.

EVERYONE representing Cutter was extremely professional and just seemed like they were happy to be there and loved their position.