Cutter is my new favorite FBO at COS. I am disturbed to see that the other FBO at COS has taken the cowardly approach of blocking comments on AirNav. That position has backfired on this pilot/customer. Cutter was very professional, helpful, and we were fortunate enough to use their crew car on our last visit. That is the nicest crew car I have ever driven. How many FBOs do you know with less than 11, 000 miles on their crew car? Vote with your feet people (or should I say wings?). The other FBO needs to know that we don't like their anti-comment policy.

I Stayed at Cutter in KCOS between 5/19-5/28 and was amazed at the service and extremely friendly staff. Landed between thunderstorms approached and surrounding areas rained heavily which made unloading everything and the kitchen sink quite a task in the rain. The staff allowed my awaiting POV to drive out to the plane to ease loading. They employees jumped in without hesitation or even me asking for assistance to help unload the garage sale of junk the better half had to bring (I know I'm not the only one with this problem) and even helped put my aircraft cover on despite the weather being miserable. This has been my best FBO experience to date and I couldn't believe how nice and accommodating the employees were not just to me but anyone else that came in contact with them, all this and I'm only a Bug smasher Comanche not a corporate jet. Prices were cheaper then the Jet Center, even if they were more I'd be hard pressed to go anywhere but Cutter due to the stellar service!

Jesse and his team (Robb, Jim, etc.) were OUTSTANDING! The service was great, the communication was great, and Jesse and his crew were a pleasure to work with. I will definitely travel from Deer Valley to Prescott for all my future service. I really can't say enough about Jesse! He totally understands customer service -- his personal service made an unexpectedly traumatic situation not so bad. I also can't say enough about Jim and Robb! They were great -- great explanations, not hurried, and thorough.

My wife and I are both engineers and we ask a lot of questions. We also like to see what's going on. Jesse and his team were very accommodating -- with facility tours, explanations, show-and-tells, phone calls, photos, and weekend meetings to accommodate our schedule. This could have been a very bad experience for my wife and me -- but Jesse and his team handled it quite well. I'm sure we are not the only owners who experience major maintenance surprises -- after all, it's an airplane! Jesse and his team are the ones to handle such surprises. GREAT JOB!!

Arrived mid day in my Bonanza BE36. Was meet by staff and marshaled into a parking spot in from of the entrance door. They brought a baggage cart and water. I took on 40 gallons (a bit high priced at $6.14) but no other charges (with 20 gallons or more). Got a ride to a hotel right away in a nice cool van. Next morning the plane was waiting right out front ready to go. Very pleased. Will use next time.