I always plan my cross countries to include a RON at COS if possible and I have found Cutter to be a first class operation. It was dark with low ceilings, wind and icing. The tower people were great, both in getting us on the ground, and in guiding us to Cutter. This is not an easy airport to navigate in the dark if you are not very familiar. Cutter guide vehicle was waiting at the taxiway (a real help considering their location. They had my wife and our luggage in the van and a hangar spot ready for us by the time the prop stopped. The line guys were well informed of the recent Piper gear service bulletin issues and were right on top of the requirements necessary. Made us a reservation at the local Holiday Inn, which has a very nice sports bar type restaurant. Plane was pulled, fueled and ready as requested. Always a good experience here.

From the moment service manager JD Phillips personally answered the phone call from a frustrated, stressed pilot whose Beechcraft Sierra had left him stranded overnight in Addison, I knew I was dealing with a business and staff holding the highest ideals of service, integrity, and professionalism accompanied by an "old school" work ethic and pride in their craft. As my Sierra was recovered from another FBO and serviced alongside far more expensive (and likely profitable) King Air and Pilatus aircraft, never once did I feel like I was any less of a priority or that my presence was any bother to the friendly, knowledgeable mechanics of Cutter Aviation.

JD Phillips himself took the time to offer valuable insights and perspectives on maintenance and repair specifically relevant to my aircraft, and in no time the Sierra was fully operational and I was embarking on my return flight home to Springdale, AR.

It is a refreshing experience to find such an emphasis on customer service and courtesy - especially for what I felt was an exceptionally reasonable price. I would not hesitate to ever visit Cutter Aviation in the future, and would enthusiastically encourage any pilot or owner to strongly consider Cutter Aviation for any aircraft service or maintenance needs.