I've been to a lot of FBOs; Atlantic, Signature, and MillionAir, etc. So far, in my experiences, Cutter in Deer Valley has outclassed them all. The line crew to reception were super friendly and helpful. I flew a Cessna 182 in from Austin and you would have thought I just came in on a Global. They happily provided me transportation to/from the Drury Hotel, which, by the way, has a great rate for guests of Cutter. The fuel was super expensive but because of the service I received, I felt the cost didn't have a sting to it.

I flew into Deer Valley (KDVT) AZ today. Two days ago I called Cutter Aviation and arranged a rental through Enterprise. I usually get an economy car at $42.00 a day. My wife and I usually travel alone so that is usually good but our son and dog were with us today. I inquired about a mid size the Cutter staff says its another three bucks $45.00 for a midsize. I'll take it. The Cutter girl never asks for a Credit Card.

I arrive and as usual two Ramp attendants are there singling me into parking. There is a carpet already there when my wife exits the plane. As I exit the plane one of them says "How was your flight Captain." My wife and son already had a bottles of water offered them by the staff when he hands me a bottle. My wife is getting the dogs bowl out when one of them hand her another bottle for our dog.

While I pulled in and shut down one of them had pulled the rental car around. They help me unload the plane and load the car. I pull around to the front and hand the staff my license and Credit Card and I'm out of there in minutes.

I go here four or five times a year and this excellent service is the norm. I'll pay about 70 cents more for gas but getting 35 or so gallons is not a big deal especially since they waive one night ramp fee. No doubt I'll leave with three more bottles of water.

I once called with my normal car rental request and arrived as usual. When I arrive there was no car and they didn't know I was coming. When I checked my call log I had mistakenly called Cutter at Phoenix. Not a problem they had a rental on hand and I'm out of them in minutes.

My wife loves the service and I do too... At Cutter KDVT I'm treated better then I am just about anywhere aviation or non aviation. Sometimes paying a little for convenience and service is worth it. I remember as a kid seeing the servicemen at gas stations filling the
tank and cleaning the windshield.

I know that is a thing of the past but those of you old enough to remember the men in whites with a cap (not a baseball cap) but eight pointer it is a different time. It seems that not to many people are willing to pay for quality in product or service which is to bad in my book.

Times are tough and I try and get the best fuel prices I can but quality service is sure nice.

I landed at KDVT for the first time and was impressed with the service I received there. I was promptly greeted and marshaled into the very front of Cutter by the friendly line guys. We went into the FBO and were promptly on our way to Enterprise with a ride from one of the desk ladies. Later that day Cutter called informing me of thunderstorms moving in and if I would prefer my Bonanza was parked into their hangar for only 40 dollars a night. I, of course, said yes as I could see the storms coming in, (Monsoon season). I returned 2 days later and they promptly pulled it out of the hangar and fueled it quickly and we were on our way in a non-heat soaked airplane. Great FBO!

Stopped at KDVT due to weather. Because I was tired I stopped at Cutter instead of the self service fuel on the north side of the field, knowing that on departure I could still taxi over for the cheaper fuel. Because the staff was so helpful and actually saved me about twice the difference in total fuel price with their special hotel rates, I was happy to buy fuel from them (their fuel prices are reasonable anyway). If I am in the area there is no question which airport and which FBO I will stop at. These people are first rate.

I was just a "transit" CFII working for Accelerated Flight and Instrument Training (www.AFIT.com) with a local pilot for a 10 day IFR course. I flew in with my Maule from SGU since it was a 2 hour flight or a 6 hour drive. So "corporate client" I wasn't, but it did not matter. Bought some fuel and the ramp fee was waived - FOR 10 DAYS!

Well, thanks - just a working guy who totally enjoyed the no hassle professionalism afforded me and my client.

Today, I received a thank-you card. How nice. A BIG CHANGE from my local FBO at SGU who threw me out of his building because I wasn't a staff instructor. EXCUSE me, that's how it works out there - planes/pilots/students/instructors travel to different venues.

So no improvement required! I'll be back to CUTTER next time my business brings me to DVT.