Cutter in ABQ is a real class act. I recently flew my Piper Archer into ABQ for a fuel stop along my planned route but ended up spending the night due to bad wx. Cutter literally rolled out the red carpet for us. I was treated like I taxied onto the ramp in a Gulfstream. They gave us rides to a restaurant and hotel and had the plane ready and fueled for our morning departure as well as cleaned our dirty windshield without asking. A special word to Ben, Seth and Chelsea on the line for going WAY above and beyond to serve us.

To say that Cutter is a step above is not even close to enough praise. I lead a Customer Experience (CX) team at a large software mfg., and will be using my Cutter experience as a great aspirational example. Always above and beyond, always caring about you and your family, and I only fly a prop plane. It makes you WANT to do business with them whenever possible. Reasonable prices are great (and they have those), top-notch customer experience is why I keep coming back. Well done.

I just wanted to thank you for taking such great care of me when I was there last Thursday night with my Mooney, with an electrical maintenance issue. The way you were "on it" with all the information and help I needed to allow me to figure out what to do was awesome. The guys at Bode were great and found the problem promptly and professionally. It turned out I made the wrong call on the callout because no parts were needed and it turned out to be just a loose ground wire. But, it certainly could have been much worse, so all in all, I could sleep well knowing that everything would be good to go in the morning. I continued my flight to Vegas and the return back to South Carolina without incident.

Anyway, I appreciate you and your team. I’m leaving a review on the AOPA airports website and Facebook. I will also recommend Cutter as a nice stop for anyone I know making the trip West.

Thank you again and please let everyone know I appreciated all they did to help.

We have stopped here at nearly every one of our sixteen crossings of the United States coast-to-coast. They are very focused on customer service and even stepping out of a little four-seater piston single we were treated like we were going to drop ten grand on jet fuel. They loaned us a crew car to run to dinner and pick out a hotel and then drove us over to the hotel. The plane was fueled and pulled up in the morning as requested. The past few years the ramp had gotten very rough and we were happy to see this year that it was brand new concrete.