We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
As always excellent service at Cutter DVT. In roughly 50 visits to Cutter PHX and DVT I've yet to have a bad experience. Top notch and reasonable fees. Thanks!
Always the best! Wonderful service, as usual, from this excellent FBO. Been here many times and never disappointed.
I used to visit Cutter, as a corporate pilot, in a G-V, and before that a G-IV, Our treatment was always excellent. Our recent visit was no different in our Beech Debonair. Parking, rental car and service was just like we were in a jet. The people are terrific especially Tara, Janey, Max and the others there. Great job, Thanks to all of you.
I recently stopped at KDVT for a fuel & food stop. I had a vacuum pump failure and ended up spending the night. The folks at Cutter were top notch. They found a new pump and drove 40 miles to pick it up. It was installed within one business day. The management and staff could not have been more helpful in everything from the aircraft repair to the rental car and hotel arrangements. We very much appreciated their service. We will certainly be back when we are passing through the Phoenix area.
I cannot say enough good things about the Cutter crew. We were dispatched to KDVT in support of the Wildland Fires north of Phoenix. Our crew consisted of a pilot with the helicopter and 2 ground support personnel with a truck and fuel trailer. Showing up last minute without prior notice, Max and the crew out on the ramp eagerly assisted me with parking the helicopter out of the way and assisting with the helicopter gear. I explained our crew situation with having a fuel trailer with us and needing a secure place to leave it. The Cutter crew allowed us to leave it with their fuel trucks taking a lot of our pains away. Once we made out way inside, Tara and the team inside were more than willing to assist with great hotel rates and dining recommendations. Hands down the KDVT Cutter crew is the best FBO we have worked with. I could continue on for days on how professional and amazing they are. Not only do they provide a great welcoming committee, but well staffed with great people.
Flew into KDVT on Nov 21st 2015. Read on AirNav that Cutter is the place to go, so I did. I rented a Hertz car online (via AirNav) as well. On the morning of the flight I got a call from Hertz asking for arrival time and tail number. Once landed Tower pointed me to the Cutter ramp. The ramp guy showed me where to park, and not 30 seconds later my rental car was already parked in front of the airplane, amazing service! The guys tied down the plane (and later towed it into the hangar), helped with the suitcase, just a great experience all over. Ramp fees were waived with fuel which was a very good price, the people at the counter were super nice. Cutter deserves all the good things that are said about them here, thanks guys!
We got up early this morning to beat the convective development, and wanted a quick turn to make the most of the morning hours. Cutter delivered: the line guy was out with wands before we got there, and gave my mom a lift to the facility in the golf cart; the fuel lady topped us off promptly, and the rest of the staff were courteous and attentive. The airport itself is very busy with flight training activity; we burned a few minutes just waiting to cross the south runway. But the ATCT folks were patient and friendly, too.
Just a great place to park in Phoenix. Delightful staff arranged ground transportation by phone. Had the car on the ramp waiting for me to shut down. Handled all my requests with ease and the whole staff is interested in airplanes. That's rare at larger FBO's.
We flew into Deer Valley for a local convention, and was told we should park at Cutter. I did, and wasn't disappointed. We had three rental cars waiting, all pulled up to the plane and we received help with the luggage. Everyone in the plane commented on such a friendly staff and good service. If we return to Deer Valley or any other airport with a Cutter FBO, they will be our first choice.
One of the best FBO's ever. Line folk were on the ramp with cold water and a cart to take us to the building. Tara in the front office is amazing, friendly and very efficient. Would not think of ever going anywhere else in the Phoenix area for service.
My typical longer flights include an exhaustive search to fund an airport with an open restaurant for passengers, including a rest stop and fuel. I was not disappointed with DVT and Cutter. There were a lot of students in the pattern -- maybe the IFR flight plan made it easier to "cut in" and out with prompt landing clearance and maybe 5 minutes wait to take off (hint: land on the south runway for quick access to Cutter). I echo all the sentiments of earlier posters: quick rock star parking with experienced line guys and a spotless windshield. Plus the restaurant was better than average with quick service -- and about 100 steps from Cutter. Thanks Cutter and DVT!
Tara, for one, understands customer satisfaction. Thanks Tara!
Great staff excellent service. Arranged a rental car and had it waiting on the ramp. We'll be back.
I don't usually take the time to write reviews for FBO's but Cutter at DVT has been great. My company issues fleet credit cards without employee names on them and when a hotel would not take it once, Mollie at Cutter went well above and beyond, taking time to call several hotels in the area trying to get me situated for the night. My next time in, I called ahead to Mollie and told her I was going to be parked on the city ramp. They were very helpful in fueling me on a ramp that was not theirs as well as getting a rental car lined up for me on short notice. She even took a photo for me and my proud parents out by the airplane after giving us a ride out to the plane (which was not parked on their ramp). Most FBO's are good; Cutter (Go Mollie!) is exceptional.
I love this airport. Very friendly FBO, easy to access from the North. Thanks Tara and Mollie (?). Made the kids feel at home while I preflighted. Even some helpful hints on how to remove the cactus spines that my curious 8 year discovered. We'll be back.
You really feel welcome at Cutter. Including me, there were two single engine prop plans arriving at 11AM Friday 10/10, and one single engine turboprop departing. Aside from that, I found out Cutter was one man short out on the line. But did we all get first class handling and service? Yes! Thanks to Carl, Kirsten, Mollie, and Alfred who ran back to the cart to get me a cold bottle of water for departure. Supervisor Tara took care of everything, despite being busy adding a fresh coat of paint to the lobby in time for the upcoming Super Bowl. Cutter is still the best.
It was awesome to observe and experience a truly professional organization during these years Super Bowl in Phoenix. The Deer Valley Cutter team handled the increased traffic and nuances of a slot time event like it is something they do every week. As a regular customer to Cutter DVT, however, I was not surprised. Tara and her staff are truly the best of any FBO that we experience from fuel (Jet A) prices to line assistance to truly exceptional customer service and hospitality. It is a great culture at Cutter.
My flying partner and I fly Angel Flight Missions. We spent the day at Cutter. We agreed that this is the nicest place we have ever visited. The people are what make it great. Thanks for great service.
Wow! Every employee we dealt with in the office and on the ramp were absolutely outstanding!! Big smiles, can do attitude, gracious manner, and went out of their way to cater to our every need. In 7, 000 hours of flying over 40 years, this is the best FBO service we've ever received. GREAT JOB TEAM!
Our overnight stop at Cutter at KDVT on 11-18-2013 in our C-210 was delightful. Extremely helpful personnel everywhere! The ladies in the office (Brittany and Tara) were great. They arranged our rental car, which was brought to our A/C as we parked. Fuel was much less costly than KSDL and we received a 10-cent discount for using a Phillips credit card. Line crew (Wayne) was very helpful too. Helped us load our luggage (and wine from Costco) and returned our rental car for us. Great service all around. We'll be back!