We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
I cannot say enough good things about the Cutter crew. We were dispatched to KDVT in support of the Wildland Fires north of Phoenix. Our crew consisted of a pilot with the helicopter and 2 ground support personnel with a truck and fuel trailer. Showing up last minute without prior notice, Max and the crew out on the ramp eagerly assisted me with parking the helicopter out of the way and assisting with the helicopter gear. I explained our crew situation with having a fuel trailer with us and needing a secure place to leave it. The Cutter crew allowed us to leave it with their fuel trucks taking a lot of our pains away. Once we made out way inside, Tara and the team inside were more than willing to assist with great hotel rates and dining recommendations. Hands down the KDVT Cutter crew is the best FBO we have worked with. I could continue on for days on how professional and amazing they are. Not only do they provide a great welcoming committee, but well staffed with great people.
Flew into KDVT on Nov 21st 2015. Read on AirNav that Cutter is the place to go, so I did. I rented a Hertz car online (via AirNav) as well. On the morning of the flight I got a call from Hertz asking for arrival time and tail number. Once landed Tower pointed me to the Cutter ramp. The ramp guy showed me where to park, and not 30 seconds later my rental car was already parked in front of the airplane, amazing service! The guys tied down the plane (and later towed it into the hangar), helped with the suitcase, just a great experience all over. Ramp fees were waived with fuel which was a very good price, the people at the counter were super nice. Cutter deserves all the good things that are said about them here, thanks guys!
My visit to Cutter DVT during Thanksgiving was exceptional. You folks took care of all my needs with no wasted effort or complications. I really appreciate a predictable and professional FBO with people who know how to take care of the customer's needs.
Mollie and Cassidy-Rae are great to work with. The Air Charter Advisors arrange flights on a weekly basis to and from Deer Valley and use Cutter for the FBO needs. We appreciate their top notch customer service and will continue to use you!
Flew into KDVT for a quick getaway with my wife this week. Tara had arranged for a car, which was brought out by one of the great lineman. They helped with luggage and securing the plane. On return, fueling was handled as requested and the staff handled loading and the rental car return perfectly. It is a very busy airport but well located and great staff. I haven't been treated better anywhere else. Great Job.
Cutter Aviation continually provides superior quality and consistent great service! Besides the great deals on JET-A, the helpful staff and Beautiful CSR'S make the decision to stop at cutter, while visiting the Phoenix area a no brainer!
Arrived late at night. Car ready. All went smoothly. Departed the next day after excellent service. First time in all my traveling years, I left my luggage in the trunk of the rental car. Received a call from Tara at Cutter checking that the luggage was mine and she Fed-Ex'ed it the very next day! I'm sure she did it on her own time too. Great service!! My choice in the Phoenix area.
As always excellent service at Cutter DVT. In roughly 50 visits to Cutter PHX and DVT I've yet to have a bad experience. Top notch and reasonable fees. Thanks!
Friendly service. No extra charges even for gpu
Went to DVT for breakfast. Cutter crew directed us into parking in front of their facility. Brought out the carpet, put chocks under the wheels and took care of us. When we departed our friends 180 wouldn't start. Cutter line service agent provided a jump-start and would not charge him. Great service delivered with a smile.
I stopped at Cutter on recent trip to Scottsdale area. DVT is farther by 9 miles to drive but has better fuel prices. My experience at Cutter was great. I emailed before I came and Mike and his team at Cutter arranged my rental car, met me at the plane with the car. Before we left I asked about parking near an electric outlet to plug in m oil pain heaters as it was going to be near freezing at departure time. They pulled it into their hangar and plugged it in at no extra charge. Above and beyond my expectations. I definitely recommend Cutter aviation and DVT if you are heading to Phoenix.
I fly in and out of Deer Valley weekly. Cutter is fantastic and makes the weekly experience enjoyable. Their staff is outstanding, customer service impeccable, professionalism is as good as it gets. I highly recommend them. Thank you Molly, Cassidy Rae, Carl and John and many others for taking great care of me.
I flew into Deer Valley (KDVT) AZ today. Two days ago I called Cutter Aviation and arranged a rental through Enterprise. I usually get an economy car at $42.00 a day. My wife and I usually travel alone so that is usually good but our son and dog were with us today. I inquired about a mid size the Cutter staff says its another three bucks $45.00 for a midsize. I'll take it. The Cutter girl never asks for a Credit Card.
I arrive and as usual two Ramp attendants are there singling me into parking. There is a carpet already there when my wife exits the plane. As I exit the plane one of them says "How was your flight Captain." My wife and son already had a bottles of water offered them by the staff when he hands me a bottle. My wife is getting the dogs bowl out when one of them hand her another bottle for our dog.
While I pulled in and shut down one of them had pulled the rental car around. They help me unload the plane and load the car. I pull around to the front and hand the staff my license and Credit Card and I'm out of there in minutes.
I go here four or five times a year and this excellent service is the norm. I'll pay about 70 cents more for gas but getting 35 or so gallons is not a big deal especially since they waive one night ramp fee. No doubt I'll leave with three more bottles of water.
I once called with my normal car rental request and arrived as usual. When I arrive there was no car and they didn't know I was coming. When I checked my call log I had mistakenly called Cutter at Phoenix. Not a problem they had a rental on hand and I'm out of them in minutes.
My wife loves the service and I do too... At Cutter KDVT I'm treated better then I am just about anywhere aviation or non aviation. Sometimes paying a little for convenience and service is worth it. I remember as a kid seeing the servicemen at gas stations filling the
tank and cleaning the windshield.
I know that is a thing of the past but those of you old enough to remember the men in whites with a cap (not a baseball cap) but eight pointer it is a different time. It seems that not to many people are willing to pay for quality in product or service which is to bad in my book.
Times are tough and I try and get the best fuel prices I can but quality service is sure nice.
It was awesome to observe and experience a truly professional organization during these years Super Bowl in Phoenix. The Deer Valley Cutter team handled the increased traffic and nuances of a slot time event like it is something they do every week. As a regular customer to Cutter DVT, however, I was not surprised. Tara and her staff are truly the best of any FBO that we experience from fuel (Jet A) prices to line assistance to truly exceptional customer service and hospitality. It is a great culture at Cutter.
Cutter at DVT is doing a great job of serving the need of the customer. They have recently closed their maintenance shop and are definitely concentrating on FBO services. They were very accommodating with fuel services, refreshments, baggage handling, fees, etc. It is great to have this treatment in the Phoenix/Scottsdale area where other FBOs are quite expensive with no additional services.
Simon LaRocca and all the employees do a fantastic job every time we go here. They really know how to go the extra mile! Keep up the good work everyone.
Once again Cutter provided an invaluable rest stop on our way across the country. Being the last stop before home, their friendly service and response to the needs of our little family were very appreciated. We wanted half an hour of rest with some pie and ice cream, so they pointed us out the door to the nearby restaurant on the field. Even in 100+ degree heat it was a tolerable walk. The plane was ready to go when we returned. There is a LOT of flight training at the airport, so keep your head on a swivel as you approach.
Every time I fly to Cutter Aviation I am greeted with a smile. Whether it is from Molly, Amy, Paula, or Cassidy-Rae. We are always given the treatment as if we are the only aircraft on the ramp. My favorite part is being marshaled in by Karl. He is by far the most positive line guy I have ever encountered. These experiences are the reason we continue to fly into Deer Valley.
One of the best FBO's ever. Line folk were on the ramp with cold water and a cart to take us to the building. Tara in the front office is amazing, friendly and very efficient. Would not think of ever going anywhere else in the Phoenix area for service.
I love this airport. Very friendly FBO, easy to access from the North. Thanks Tara and Mollie (?). Made the kids feel at home while I preflighted. Even some helpful hints on how to remove the cactus spines that my curious 8 year discovered. We'll be back.