We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Mollie and Cassidy-Rae are great to work with. The Air Charter Advisors arrange flights on a weekly basis to and from Deer Valley and use Cutter for the FBO needs. We appreciate their top notch customer service and will continue to use you!
I cannot say enough good things about the Cutter crew. We were dispatched to KDVT in support of the Wildland Fires north of Phoenix. Our crew consisted of a pilot with the helicopter and 2 ground support personnel with a truck and fuel trailer. Showing up last minute without prior notice, Max and the crew out on the ramp eagerly assisted me with parking the helicopter out of the way and assisting with the helicopter gear. I explained our crew situation with having a fuel trailer with us and needing a secure place to leave it. The Cutter crew allowed us to leave it with their fuel trucks taking a lot of our pains away. Once we made out way inside, Tara and the team inside were more than willing to assist with great hotel rates and dining recommendations. Hands down the KDVT Cutter crew is the best FBO we have worked with. I could continue on for days on how professional and amazing they are. Not only do they provide a great welcoming committee, but well staffed with great people.
My typical longer flights include an exhaustive search to fund an airport with an open restaurant for passengers, including a rest stop and fuel. I was not disappointed with DVT and Cutter. There were a lot of students in the pattern -- maybe the IFR flight plan made it easier to "cut in" and out with prompt landing clearance and maybe 5 minutes wait to take off (hint: land on the south runway for quick access to Cutter). I echo all the sentiments of earlier posters: quick rock star parking with experienced line guys and a spotless windshield. Plus the restaurant was better than average with quick service -- and about 100 steps from Cutter. Thanks Cutter and DVT!
Outstanding FBO...They understand customer service both inside as well as on the line.
My visit to Cutter DVT during Thanksgiving was exceptional. You folks took care of all my needs with no wasted effort or complications. I really appreciate a predictable and professional FBO with people who know how to take care of the customer's needs.
Flew into KDVT on Nov 21st 2015. Read on AirNav that Cutter is the place to go, so I did. I rented a Hertz car online (via AirNav) as well. On the morning of the flight I got a call from Hertz asking for arrival time and tail number. Once landed Tower pointed me to the Cutter ramp. The ramp guy showed me where to park, and not 30 seconds later my rental car was already parked in front of the airplane, amazing service! The guys tied down the plane (and later towed it into the hangar), helped with the suitcase, just a great experience all over. Ramp fees were waived with fuel which was a very good price, the people at the counter were super nice. Cutter deserves all the good things that are said about them here, thanks guys!
Always the best! Wonderful service, as usual, from this excellent FBO. Been here many times and never disappointed.
Stopped with Cutter for 6 days in May. These guys are great! Helped with bags, had the plane fueled and ready. Gave me the best price on gas, previous week when I booked or while I was there whichever was cheaper. They also waved the ramp fees and overnight as I purchased Gas. So all I paid for the whole stay was the gas. I would definitely stop by again.
Great staff excellent service. Arranged a rental car and had it waiting on the ramp. We'll be back.
Everyone at Cutter provided incredible service from the moment we landed. I would highly recommend Cutter and am looking forward returning soon.
Add one more to the many great reviews on Cutter Deer Valley. I flew in there yesterday (8/15). There is a heat wave in Phoenix right now so it was about 100 when I landed at 10AM. The follow me car was ready as was my rental, which was brought up right by the plane with the a/c running. The ground crew got us squared away and helped us put the cover on the plane. Of course they also had cold water. Elapsed time from shut down to driving off the tarmac was about 9 minutes. I had originally tried to book my car through Hertz. Don't even bother, they tried to charge me through Monday even through I was only trying to stay through Sunday. I eventually did what I should have done and just called Cutter directly. Took about 1 minute to make the car reservation over the phone. They fill out most of the paperwork for you on the rental, so minimal hassle/delay. Departure experience today was exactly the same. DVT and Cutter are my new go to operations in Phoenix!
Once again Cutter provided an invaluable rest stop on our way across the country. Being the last stop before home, their friendly service and response to the needs of our little family were very appreciated. We wanted half an hour of rest with some pie and ice cream, so they pointed us out the door to the nearby restaurant on the field. Even in 100+ degree heat it was a tolerable walk. The plane was ready to go when we returned. There is a LOT of flight training at the airport, so keep your head on a swivel as you approach.
You really feel welcome at Cutter. Including me, there were two single engine prop plans arriving at 11AM Friday 10/10, and one single engine turboprop departing. Aside from that, I found out Cutter was one man short out on the line. But did we all get first class handling and service? Yes! Thanks to Carl, Kirsten, Mollie, and Alfred who ran back to the cart to get me a cold bottle of water for departure. Supervisor Tara took care of everything, despite being busy adding a fresh coat of paint to the lobby in time for the upcoming Super Bowl. Cutter is still the best.
Great overall experience. Called in advance and asked Miguel about hotel rooms. He got us a great rate at a nearby hotel that exceeded our expectations. The line crew greeted us upon arrival and helped us unload and tiedown. Could not have been more helpful. After a three-day stay we were fueled up and ready to go with the prompt help of the line crew and terrific office staff. Well done... We will be back.
Our overnight stop at Cutter at KDVT on 11-18-2013 in our C-210 was delightful. Extremely helpful personnel everywhere! The ladies in the office (Brittany and Tara) were great. They arranged our rental car, which was brought to our A/C as we parked. Fuel was much less costly than KSDL and we received a 10-cent discount for using a Phillips credit card. Line crew (Wayne) was very helpful too. Helped us load our luggage (and wine from Costco) and returned our rental car for us. Great service all around. We'll be back!
Just a great place to park in Phoenix. Delightful staff arranged ground transportation by phone. Had the car on the ramp waiting for me to shut down. Handled all my requests with ease and the whole staff is interested in airplanes. That's rare at larger FBO's.
My flying partner and I fly Angel Flight Missions. We spent the day at Cutter. We agreed that this is the nicest place we have ever visited. The people are what make it great. Thanks for great service.
Simon LaRocca and all the employees do a fantastic job every time we go here. They really know how to go the extra mile! Keep up the good work everyone.
Cutter at DVT is doing a great job of serving the need of the customer. They have recently closed their maintenance shop and are definitely concentrating on FBO services. They were very accommodating with fuel services, refreshments, baggage handling, fees, etc. It is great to have this treatment in the Phoenix/Scottsdale area where other FBOs are quite expensive with no additional services.
It was awesome to observe and experience a truly professional organization during these years Super Bowl in Phoenix. The Deer Valley Cutter team handled the increased traffic and nuances of a slot time event like it is something they do every week. As a regular customer to Cutter DVT, however, I was not surprised. Tara and her staff are truly the best of any FBO that we experience from fuel (Jet A) prices to line assistance to truly exceptional customer service and hospitality. It is a great culture at Cutter.