We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Cutter Aviation went over and above to help us. We greatly appreciate the support provided by Jerry (Line Supervisor) and Rita. They both excelled in the help with rental cars, hotels, crew car and handling of our aircraft. We strongly recommend this FBO and appreciate the support provided by Jerry & Rita. Thanks.
Add one more to the many great reviews on Cutter Deer Valley. I flew in there yesterday (8/15). There is a heat wave in Phoenix right now so it was about 100 when I landed at 10AM. The follow me car was ready as was my rental, which was brought up right by the plane with the a/c running. The ground crew got us squared away and helped us put the cover on the plane. Of course they also had cold water. Elapsed time from shut down to driving off the tarmac was about 9 minutes. I had originally tried to book my car through Hertz. Don't even bother, they tried to charge me through Monday even through I was only trying to stay through Sunday. I eventually did what I should have done and just called Cutter directly. Took about 1 minute to make the car reservation over the phone. They fill out most of the paperwork for you on the rental, so minimal hassle/delay. Departure experience today was exactly the same. DVT and Cutter are my new go to operations in Phoenix!
I’d like to make sure that your manager knows what a great group of guys that y’all have working here. Even in a RV-8, I’m treated like a king.
We arrived about 6pm and were greeted with a friendly Hello and quickly offered a nice cold water. Everyone was very friendly, professional and took care of all of our needs/wants. We flew in on a Friday to depart late Saturday. The airport was very busy with LOTS of arrivals on Saturday morning, which I don't think is very common but there was a big college football game that day (that's why we were there) and lots of planes were coming in at the last minute for the game. Customer Service Rep, Janine Smith was working the counter all morning by herself. It was like watching an air traffic controller work the radios, she had planes coming in, customer requests, fuel orders and many more things going on. Not only did she manage everything very smoothly but she still maintained a professional attitude and greeted everyone in person or on the phone with a friendly smile and great customer service. If you’re traveling to the Dallas area, you need to stop here.
Cutter consistently gives good service to their customers. The rent car was on the ramp when we arrived with a very helpful line & reception crew. They also extended the weekend fuel discount even though we came in on Friday. It's the little things that add up to a very positive experience. Thanks Guys!
I recently stopped at KDVT for a fuel & food stop. I had a vacuum pump failure and ended up spending the night. The folks at Cutter were top notch. They found a new pump and drove 40 miles to pick it up. It was installed within one business day. The management and staff could not have been more helpful in everything from the aircraft repair to the rental car and hotel arrangements. We very much appreciated their service. We will certainly be back when we are passing through the Phoenix area.
Hands down one of the best FBOs I've ever landed at. We diverted to COS due to weather. Shortly after landing 3 line technicians surrounded the A/C, unloaded our bags and had the plane tugged into the hangar within minutes. Before we were inside, a hotel reservation was made for us and Stephen was kind enough to give us a ride in the company van. Outstanding job guys! Keep up the good work!
Cutter at COS is an outstanding FBO. We taxied in to find the rental car on the ramp waiting for us. The lineman then helped us unload luggage and button the plane up. We were hangared 2 nights for a very reasonable fee. Upon departure the plane was on the ramp at the correct time, fueled up and ready to go. The lineman helped us load luggage into the plane, and took the rental car away. All-in-all an outstanding experience. We would recommend Cutter to anyone stopping at COS.
Flew in for USAFA reunion. Cutter was EXCELLENT. Arranged Hertz rental, had it at the aircraft upon arrival. At least 2 line personnel there to help on arr/dept. CSR were very nice. Fuel price was fair...$5.81, especially for a larger airport. All of the above for an 182T! No ramp fee and they even had tie downs for the Skylane. Highly recommend.
I don't usually take the time to write reviews for FBO's but Cutter at DVT has been great. My company issues fleet credit cards without employee names on them and when a hotel would not take it once, Mollie at Cutter went well above and beyond, taking time to call several hotels in the area trying to get me situated for the night. My next time in, I called ahead to Mollie and told her I was going to be parked on the city ramp. They were very helpful in fueling me on a ramp that was not theirs as well as getting a rental car lined up for me on short notice. She even took a photo for me and my proud parents out by the airplane after giving us a ride out to the plane (which was not parked on their ramp). Most FBO's are good; Cutter (Go Mollie!) is exceptional.