We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Stopped for night 11/19/15. Met by follow-me truck. 2 line guys offered to help with bags. CSRs offered help with hotel reservation and courtesy transportation. Aircraft fueled and up front ready to go on time next morning. Thank you, Grant, Elizabeth, Kerrie who made everything about this stop first class. We'll be back.
It was just a quick stop in KCOS on 3/19/15 and service was excellent. We had an issue with our lav and both line personnel (can't remember their names) were spot on. They had the cart out right away, provided me with the necessary equipment and solved the problem. After that, they hustled and retrieved the fuel truck and were quick in providing fuel, so we could have some time to grab a quick lunch. CSR service was excellent inside as well. Nice to be greeted by smiling faces and helpful service. Thanks!
Thanks for taking such good care of us regulars (Lifeguard 10 from KROW). We fly in several times per week and really appreciate the quality service.
As with any Cutter location, they have an army of line workers, great CSRs, and nice facilities. Very easy transition with the car pulled up to the plane for passengers, and a courtesy ride for pilot to air terminal. Great service and will be back.
I have one personal rule: stop at Cutter whenever there is one available. No matter what the airport or plane, Cutter's staff is attentive and immediate with a rental car, a ride to lunch or a hotel, I am always pleased. KELP was no exception last week. Rock star parking, rental car brought to the plane with no prompting, great directions to a terrific Mexican restaurant. My dad, seeing the amazing service, started asking me if I didn't slip the line guy a fifty or something. But it was entirely the opposite: No one "hung around" like a bellboy waiting for a tip -- everyone was phenomenal. I will be back!
Flew into KDVT on Nov 21st 2015. Read on AirNav that Cutter is the place to go, so I did. I rented a Hertz car online (via AirNav) as well. On the morning of the flight I got a call from Hertz asking for arrival time and tail number. Once landed Tower pointed me to the Cutter ramp. The ramp guy showed me where to park, and not 30 seconds later my rental car was already parked in front of the airplane, amazing service! The guys tied down the plane (and later towed it into the hangar), helped with the suitcase, just a great experience all over. Ramp fees were waived with fuel which was a very good price, the people at the counter were super nice. Cutter deserves all the good things that are said about them here, thanks guys!
Great staff excellent service. Arranged a rental car and had it waiting on the ramp. We'll be back.
After regularly flying into Cutter for at least the past 15 years, I figure I owe them a review. Cutter is about as good as it gets. Their overnight fees have been minimally increased over the years, but it's still only $25 per night for my twin. I consider that a bargain for a major Class B airport -- especially for the luxury facilities and phenomenal service. They give this exceptional service all hours of the day and night. From top to bottom, they are a class act.
Flew into KDVT for a quick getaway with my wife this week. Tara had arranged for a car, which was brought out by one of the great lineman. They helped with luggage and securing the plane. On return, fueling was handled as requested and the staff handled loading and the rental car return perfectly. It is a very busy airport but well located and great staff. I haven't been treated better anywhere else. Great Job.
Fast, professional and experienced. You can expect good service from Cutter. Fuel prices aren't cheap, but not outrageous. You pay for full service; but you receive it. That is fair. If your destination is to the NE Dallas area; it's a great place to stop.