We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
We arrived about 6pm and were greeted with a friendly Hello and quickly offered a nice cold water. Everyone was very friendly, professional and took care of all of our needs/wants. We flew in on a Friday to depart late Saturday. The airport was very busy with LOTS of arrivals on Saturday morning, which I don't think is very common but there was a big college football game that day (that's why we were there) and lots of planes were coming in at the last minute for the game. Customer Service Rep, Janine Smith was working the counter all morning by herself. It was like watching an air traffic controller work the radios, she had planes coming in, customer requests, fuel orders and many more things going on. Not only did she manage everything very smoothly but she still maintained a professional attitude and greeted everyone in person or on the phone with a friendly smile and great customer service. If you’re traveling to the Dallas area, you need to stop here.
Our overnight stop at Cutter at KDVT on 11-18-2013 in our C-210 was delightful. Extremely helpful personnel everywhere! The ladies in the office (Brittany and Tara) were great. They arranged our rental car, which was brought to our A/C as we parked. Fuel was much less costly than KSDL and we received a 10-cent discount for using a Phillips credit card. Line crew (Wayne) was very helpful too. Helped us load our luggage (and wine from Costco) and returned our rental car for us. Great service all around. We'll be back!
Just a great place to park in Phoenix. Delightful staff arranged ground transportation by phone. Had the car on the ramp waiting for me to shut down. Handled all my requests with ease and the whole staff is interested in airplanes. That's rare at larger FBO's.
It was just a quick stop in KCOS on 3/19/15 and service was excellent. We had an issue with our lav and both line personnel (can't remember their names) were spot on. They had the cart out right away, provided me with the necessary equipment and solved the problem. After that, they hustled and retrieved the fuel truck and were quick in providing fuel, so we could have some time to grab a quick lunch. CSR service was excellent inside as well. Nice to be greeted by smiling faces and helpful service. Thanks!
Cutter at COS is the friendliest and most enthusiastic FBO on planet earth. It's impossible to make a request for anything because they offer up before you have a chance to ask. They jump as if to have been shot out of a cannon to serve the pilot and passengers. The bathroom is the spic and span; that means 'clean' for you younger aviators. The crew car was waiting. And the Airplane restaurant is just a few blocks away. And COS is easy in and easy out.
The staff at Cutter is one of the most courteous and professional I have ever experienced at any airport in the Country. They took a proactive approach to service. They even called and asked if they could put our plane in the hangar for us when storms were approaching. They used a team approach to service and we had as many as four well-trained lineman working with us...All smiling and asking what more they could do to help. I highly recommend going to Cutter when you stop at KDVT!
Had such a nice experience the first time that I came back a week or so later. Rented a car at Cutter (Enterprise I think) and they were fantastic. The linemen drove the car right out to our airplane (Cessna 180), signed the paperwork there and we were on our way in minutes. Great customer service! Upon return we dropped off the keys at the front desk, paid for our $25 worth of 100LL (to avoid the ramp fee), and were on our way. Be advised there's a City of Phoenix landing fee that Cutter cannot waive. I can't recall the exact amount but it was 5 or 10 bucks tops. NOTE - if you're going to fly into PHX VFR you NEED to have the Terminal Chart. The controllers will send you to many of the points referenced on that chart - they're also in your Garmin GPS but you have to have the identifiers from the Terminal Chart to find them (you can pronounce the identifiers). Also pay attention to the transitions over PHX. You'll likely be asked to use one of them direct to a downwind/base.
Flew into COS July 11 for fuel, band to wait out weather. The staff of Cutter treated my son and I like family. Great service very friendly staff, even for a guy in a 210. Thanks guys. I will stop in again.
Cutter Aviation continually provides superior quality and consistent great service! Besides the great deals on JET-A, the helpful staff and Beautiful CSR'S make the decision to stop at cutter, while visiting the Phoenix area a no brainer!
Cutter ABQ is my favorite FBO. Whenever I go to ABQ I know it will be painless and welcoming. From pulling you right up to the door. Having the car brought out to the plane and all of the other little things, they make it always pleasant to visit. Not to mention 100LL is reasonably priced.