We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Cutter is my new favorite FBO at COS. I am disturbed to see that the other FBO at COS has taken the cowardly approach of blocking comments on AirNav. That position has backfired on this pilot/customer. Cutter was very professional, helpful, and we were fortunate enough to use their crew car on our last visit. That is the nicest crew car I have ever driven. How many FBOs do you know with less than 11, 000 miles on their crew car? Vote with your feet people (or should I say wings?). The other FBO needs to know that we don't like their anti-comment policy.
So I flew into Cutter in my more-than-humble 1947 Ercoupe and parked next to a Lear. Yikes! But you know what? The staff treated me like a king! They literally brought out the red carpet (but then didn't know where to put it because Ercoupes don't have obvious doors if you've never seen one before). It was a hot day, and my teenage son appreciated being handed a bottle of cold water right off the bat. The linemen--and linewoman--were helpful and friendly, as was the front desk staff both in the evening and the following morning. It didn't faze anyone that I only needed a few gallons of gas, and they found hangar space for me for the night, including locating a cord for my pre-heater. The next morning my plane was on the line and ready for me right at the requested time. The facilities are very good, with every thing you could want, with fast Internet and comfy chairs; but I found it was the Cutter people who really made the difference. They were extraordinary.
In and out yesterday twice with our N900NE. Really good service here from entire staff and nice fuel discount. Very nice lobby for all pax and crew needs. Thanks folks. Well done.
I visited on Saturday, October 18, 2014 after flying in from Chicago. Was met on the ramp, and they brought my rental car out right away. The line person with the enchanting million dollar smile courteously asked me if she could put fuel in my plane right away, and I of course agreed. She very nicely complimented what I was wearing (a suit for a memorial service). The plane was ready to go when I came back in the late afternoon, and the folks were very helpful. I hope I get a chance to visit again (and see that million dollar smile again!).
Arrived at 9 p.M. June 24. Met by line personnel promptly, receptionist found hotel despite major athletic event in city, gave ride there and back next morning. Aircraft hangared because of strong winds (38g50) and brought out as scheduled. Needed hydraulic fluid and mechanic obliged without charge. Cutter is not cheap but there is no better service anywhere.
Arrived at Cutter to watch the NDSU Bison win another football championship and was treated to some of the best service ever. Arrived in a 310 and our rental car was pulled up to plane as the props stopped turning. Line guys grab bags before I could and I was going down the road within 15 minutes of touchdown, never had service like that. Highly recommend.
I have flown into TKI 4-5 times now and love stopping at Cutter. Line services were always available, rental car was always pulled up to the plane for the passenger, and while I waited in the lobby the staff was extremely friendly and always gave me a courtesy car and recommendation for food. They have nice computers, wi-fi, a lunchroom with vending machines, nice bathrooms, and a good "hangout" lounge for hours of mindless television watching. Will continue to use them while in McKinney.
Thanks for taking such good care of us regulars (Lifeguard 10 from KROW). We fly in several times per week and really appreciate the quality service.
Excellent FBO. Very friendly and helpful throughout the day. I got stuck here due to weather at 22:00, and they loaned me a car for the night and helped set up a hotel. Couldn't have been a better experience.
We visited KPHX in our Mooney for a short meeting at a nearby hotel. We parked at Cutter, the best FBO we have found in more than 43 years of flying to many locations across the country. A friendly member of the Cutter Professional Staff met us at our airplane and drove us to their modern facility where they arranged the loan of a crew car and offered us bottled water. We provided them with identification and were escorted to their parking lot and given the keys to a nearly new car. When we returned about 2 hours later we were only charged for the 7 gallons of fuel we purchased but not for the car or the parking. The entire staff was friendly, efficient and helpful. A better FBO does not exist!