We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
My first experience with Cutter at COS...And it was outstanding. I have traveled all over the USA in our Mooney and have experienced the entire spectrum of FBO service levels: Cutter is at the top. I have been to other Cutter locations and it is consistently outstanding. Halie at the front desk coordinated our rental car to be waiting for us when we arrived, pulled up planeside...With carpet laid by our plane's footstep. The linemen were waiting for me as I entered the ramp and had others manning the fuel truck ready to fuel before I unstrapped from my seat! Then when fueling completed, per my request--manually pushed me into their hangar for our stay. Reasonable hangar rate, with a discount for fuel top-off. When I was ready to depart early as they opened, they dropped everything to assist me in my departure. That's what I look for in an FBO!! Great job, Cutter.... I won't stay at any other FBO when there is a Cutter on field.
A really great experience.... And the hangar space was cheap! The fresh brownies were a nice addition to the very nice homey welcome given by all of the staff.
Received excellent service on 10/15. When I arrived, my rental car was planeside 2 minutes after shutdown. Staff was very helpful and service oriented. I'll be back.
Nice service from Cutter on an RON. They parked me close to an electric outlet so I could plug in my engines. The nearby Hampton Inn and Garden Inn have a shuttle service. Definitely a good overnight stop.
I always plan my cross countries to include a RON at COS if possible and I have found Cutter to be a first class operation. It was dark with low ceilings, wind and icing. The tower people were great, both in getting us on the ground, and in guiding us to Cutter. This is not an easy airport to navigate in the dark if you are not very familiar. Cutter guide vehicle was waiting at the taxiway (a real help considering their location. They had my wife and our luggage in the van and a hangar spot ready for us by the time the prop stopped. The line guys were well informed of the recent Piper gear service bulletin issues and were right on top of the requirements necessary. Made us a reservation at the local Holiday Inn, which has a very nice sports bar type restaurant. Plane was pulled, fueled and ready as requested. Always a good experience here.
The staff and line guys provided one of the best FBO experiences I've ever had. We had to leave our minivan in COS for a month. I called Cutter who said it'd be no problem leaving it there. On July 1st, we flew in from southern Mississippi to drop my wife off to pick up the van. The line crew was waiting to park our plane (a 4 place homebuilt) and we were handed cold bottled water on the ramp. They were attentive to every need, quick to assist with baggage, etc. The line guy went as far as cleaning the windshield and checking the tire air pressure... on our minivan! To the general manager, let those guys know it "really" does make a difference and to keep up the great service. We'll be back for sure.
Amazing people. We were treated very well and the line guys assisted us with all our bags. We will be back.
OUTSTANDING! Cutter COS handled every request I made for them under less than ideal circumstances. On arrival with 25G35 winds they led me straight to the overnight T-hangar for my Husky, rode me back to the terminal, had my hotel reservation made and had already called the hotel shuttle van. Next AM had the airplane pulled out and topped off per my request before my arrival. WAY TO GO and THANKS!
Eddie and his ramp gang at Cutter are easily some of the best in this industry. We flew a King Air 90 into Cutter full of passengers and bags, and Eddie commanded the ramp getting everything arranged. Major kudos to him and the Cutter Crew.
We have flown into Cutter in the 421 twice in 2 weeks. Both times the service was top notch with rental cars waiting by the plane as the engines were being shut down. Ramp is busy but a swarm of ramp employees get the chocks on, fuel orders, and rentals (with water in them) and make things effortless. Hangar prices are a bit steep overnight, but well worth it. Top notch and they seem to treat every one in every kind of plane with the same great service.