We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Cutter at COS is the friendliest and most enthusiastic FBO on planet earth. It's impossible to make a request for anything because they offer up before you have a chance to ask. They jump as if to have been shot out of a cannon to serve the pilot and passengers. The bathroom is the spic and span; that means 'clean' for you younger aviators. The crew car was waiting. And the Airplane restaurant is just a few blocks away. And COS is easy in and easy out.
Cutter is my new favorite FBO at COS. I am disturbed to see that the other FBO at COS has taken the cowardly approach of blocking comments on AirNav. That position has backfired on this pilot/customer. Cutter was very professional, helpful, and we were fortunate enough to use their crew car on our last visit. That is the nicest crew car I have ever driven. How many FBOs do you know with less than 11, 000 miles on their crew car? Vote with your feet people (or should I say wings?). The other FBO needs to know that we don't like their anti-comment policy.
Last weekend while doing flights for charity organization Wounded Warriors I had the great pleasure of being waited on hand and foot by Cutter Aviations finest employees Eddie and Sean at Colorado Springs. These two individuals went above and beyond providing our wounded veterans with first class service and respect. Thank you Cutter and special thanks to Eddie and Sean for stepping up above and beyond for making our special military veterans feel appreciated and respected.
First time to Cutter. Excellent. Great service. Missed the name of the lineman who helped us coming and going but he was awesome. CSR was great. Hanger and fuel prices were reasonable for being close to a class B area. Controllers were busy but efficient. Good stop in the Denver area. Thank you!
Eddie and his ramp gang at Cutter are easily some of the best in this industry. We flew a King Air 90 into Cutter full of passengers and bags, and Eddie commanded the ramp getting everything arranged. Major kudos to him and the Cutter Crew.
We were diverted to KCOS due to weather and, having never been to KCOS before, were given the choice of two FBOs. Luckily, I selected Cutter. We received the best service I've experienced at an FBO from Jerry and Rita at Cutter. They negotiated a great rate for us at a local hotel, parked our 172 for us, and drove us to the hotel. The next morning Cutter was very helpful in getting us on our way. A great staff! (Not to mention the best coffee and brownies).
I visited on Saturday, October 18, 2014 after flying in from Chicago. Was met on the ramp, and they brought my rental car out right away. The line person with the enchanting million dollar smile courteously asked me if she could put fuel in my plane right away, and I of course agreed. She very nicely complimented what I was wearing (a suit for a memorial service). The plane was ready to go when I came back in the late afternoon, and the folks were very helpful. I hope I get a chance to visit again (and see that million dollar smile again!).
Wow! This was *WAY* the heck better than the other FBO at COS (the one that requested AirNav not collect or publish user comments; I'm pretty sure there's a reason for that). At Cutter, it was all about me. Eddie and Jesse took care of my plane/fuel/rental car, and they've got a sense of humor. Why didn't I stop here last time?
My first experience with Cutter at COS...And it was outstanding. I have traveled all over the USA in our Mooney and have experienced the entire spectrum of FBO service levels: Cutter is at the top. I have been to other Cutter locations and it is consistently outstanding. Halie at the front desk coordinated our rental car to be waiting for us when we arrived, pulled up planeside...With carpet laid by our plane's footstep. The linemen were waiting for me as I entered the ramp and had others manning the fuel truck ready to fuel before I unstrapped from my seat! Then when fueling completed, per my request--manually pushed me into their hangar for our stay. Reasonable hangar rate, with a discount for fuel top-off. When I was ready to depart early as they opened, they dropped everything to assist me in my departure. That's what I look for in an FBO!! Great job, Cutter.... I won't stay at any other FBO when there is a Cutter on field.
These folks are AMAZING! The facility isn't impressive, but the customer service certainly is. We asked for a nearby non-chain lunch recommendation, and they sent us to the Airplane Restaurant... As we parked, a Cutter van pulled up, and the driver popped out of the car to give us a discount coupon he forgot to give us at the counter. Over the top! One of the linemen also took the care to call me directly to clarify our fueling order, which I really appreciated.