The BEST FBO. Great Service because it is staffed by GREAT people...

I’d like to make sure that your manager knows what a great group of guys that y’all have working here. Even in a RV-8, I’m treated like a king.

We had the pleasure of visiting your COS facility yesterday. We were were meeting pilot, Paul Qualls, who was transporting a very special dog from Raton, NM to Colorado Springs, CO as a volunteer with Pilots N Paws. Paul's transport, Callahan, was on his way to Freedom Service Dogs in Englewood, CO where he will learn to become a service dog. Freedom Service Dogs rescues dogs from shelters in the region and trains them to have a new job and become an invaluable friend tou our clients - at absolutely no cost to the client. Many of our clients are veterans, active-duty military and children who require a specially trained companion.

I was meeting Mr. Qualls to complete the transport. As a volunteer, I have the humble task of sourcing, evaluating and helping transport these dogs for the future life; either at Freedom or through the Prison Trained K-9 Companion Program. In many cases I have my two children with me and we have never been treated better than we were yesterday. The crew at your facility were welcoming, appropriately inquisitive and gave us the VIP treatment. Eddy even gave us a ride in the pilot's van to the tarmac so my children could watch Mr. Qualls land with his daughter, Melia and Callahan in the back. My 6 year old son mentally devoured everything Eddy said and is still talking about the experience. We were so very impressed that they treated us with so much kindness and were truly interested in making our visit a pleasant one while performing our worthwhile task.

Please forward our thanks to your crew there for making our time at your facility a bright spot in our day.

Sending only good wishes,

Cutter is simply the best FBO I have ever had the privilege to visit. Everyone is totally customer oriented -- and I arrived in an RV7! Before leaving, I needed 4 gallons of 100LL. I got service with a smile and a big thanks. RV7s, SR22s, and Citations all receive the same, royal treatment. I would make a detour to stop at Cutter. Thanks!!

Hands down one of the best FBOs I've ever landed at. We diverted to COS due to weather. Shortly after landing 3 line technicians surrounded the A/C, unloaded our bags and had the plane tugged into the hangar within minutes. Before we were inside, a hotel reservation was made for us and Stephen was kind enough to give us a ride in the company van. Outstanding job guys! Keep up the good work!

These folks where great. Unloaded my plane, took us to get the rental car from other side of airport and loaded it. Same service when leaving. Could not be more helpful.

What makes it different? I have been landing here for the past 5 years, and it could be just another FBO stop, but this difference to me is Jen and the line crew. Jen and the line crew are the best!

The fine folks provide first class service at a very fair price. When I kidded Lineman Tony, that I should really have a Cutter Hat, he went way out of his way to provide a hat to me. Thanks Tony!

My first experience with Cutter at COS...And it was outstanding. I have traveled all over the USA in our Mooney and have experienced the entire spectrum of FBO service levels: Cutter is at the top. I have been to other Cutter locations and it is consistently outstanding. Halie at the front desk coordinated our rental car to be waiting for us when we arrived, pulled up planeside...With carpet laid by our plane's footstep. The linemen were waiting for me as I entered the ramp and had others manning the fuel truck ready to fuel before I unstrapped from my seat! Then when fueling completed, per my request--manually pushed me into their hangar for our stay. Reasonable hangar rate, with a discount for fuel top-off. When I was ready to depart early as they opened, they dropped everything to assist me in my departure. That's what I look for in an FBO!! Great job, Cutter.... I won't stay at any other FBO when there is a Cutter on field.

Flew into COS in a 421 on 8-24-11. Great service, rental car on the ramp, great fuel price. Loaded passengers to leave the next day and I had a dead starter. I asked Cutter if they could recommend a mechanic on the field and they referred me to Alan Spencer with Pro Av. He rushed right over and confirmed the starter was dead. I was ready to accept that we were stranded until a new one could arrive the next day. Alan called his other shop and they happened to have a starter in stock. One of his guys jumped in a 172 and flew it over while he pulled the old one. We ended up with only a two-hour delay, the bill was more than fair, and my passengers were thrilled. Thanks Alan, you saved the day!!!!