Flew in to Cutter at KCOS June 6 for the weekend to attend a friend's wedding at the Broadmoor Hotel. Met immediately at Cutter by line personal to marshal me in and provide help. I had emailed ahead and all my requests were acknowledged by staff including hangar space for the aircraft given severe weather moving into the area for the weekend. Lineman had my fuel request in hand but suggested the plane be fueled on Sunday to take advantage of weekend fuel discount of $0.25/gal. Plane was pulled to hangar at a very reasonable $35.00/night. Next stop was at front desk where exceptional service was provided by staff there. Broadmoor shuttle operates out of main terminal and staff provided transport from Cutter to the terminal. Severe weather hit before our reaching the Hotel so all help in securing inside storage and prompt delivery of the plane to safe harbor was much appreciated. Thanks again Cutter for the excellent service!!!

I needed some night landings to stay current and so I decided to take my wife to KCOS for a $100 burger last week. We had been to Cutter in KABQ and the service was top notch, so we decided to give them a try in KCOS. We left Denver with full tanks and only took 5 gals of avgas once we got there, but you wouldn't have been able to tell by their level of service. They still let us use the beautiful crew car for free, sent us on with water and brownies and even mailed a thank you note to my home. Absolutely love the service and will always choose Cutter first wherever I go!

These folks where great. Unloaded my plane, took us to get the rental car from other side of airport and loaded it. Same service when leaving. Could not be more helpful.

Fantastic customer service. Moved here from another FBO on field and was pleasantly surprised. Getting things done "yesterday" is no problem here. Very good safety and well trained line personnel. These guys are great!

What makes it different? I have been landing here for the past 5 years, and it could be just another FBO stop, but this difference to me is Jen and the line crew. Jen and the line crew are the best!

Wow! This was *WAY* the heck better than the other FBO at COS (the one that requested AirNav not collect or publish user comments; I'm pretty sure there's a reason for that). At Cutter, it was all about me. Eddie and Jesse took care of my plane/fuel/rental car, and they've got a sense of humor. Why didn't I stop here last time?

I’d like to make sure that your manager knows what a great group of guys that y’all have working here. Even in a RV-8, I’m treated like a king.

We had the pleasure of visiting your COS facility yesterday. We were were meeting pilot, Paul Qualls, who was transporting a very special dog from Raton, NM to Colorado Springs, CO as a volunteer with Pilots N Paws. Paul's transport, Callahan, was on his way to Freedom Service Dogs in Englewood, CO where he will learn to become a service dog. Freedom Service Dogs rescues dogs from shelters in the region and trains them to have a new job and become an invaluable friend tou our clients - at absolutely no cost to the client. Many of our clients are veterans, active-duty military and children who require a specially trained companion.

I was meeting Mr. Qualls to complete the transport. As a volunteer, I have the humble task of sourcing, evaluating and helping transport these dogs for the future life; either at Freedom or through the Prison Trained K-9 Companion Program. In many cases I have my two children with me and we have never been treated better than we were yesterday. The crew at your facility were welcoming, appropriately inquisitive and gave us the VIP treatment. Eddy even gave us a ride in the pilot's van to the tarmac so my children could watch Mr. Qualls land with his daughter, Melia and Callahan in the back. My 6 year old son mentally devoured everything Eddy said and is still talking about the experience. We were so very impressed that they treated us with so much kindness and were truly interested in making our visit a pleasant one while performing our worthwhile task.

Please forward our thanks to your crew there for making our time at your facility a bright spot in our day.

Sending only good wishes,

Received excellent service on 10/15. When I arrived, my rental car was planeside 2 minutes after shutdown. Staff was very helpful and service oriented. I'll be back.

Flew into KCOS end of June and had a good experience with the folks at Cutter. They were kind enough to drive me to the main terminal to get rental car (should have booked through them, it would have been waiting). They also picked me up on our way out after I dropped off the car at the main rental return area. A little confusion on the refueling day (it was hot so didn't want to refuel on arrival since we would be loosing gas to expansion). But they quickly got it done and were very nice about waiving an extra night of tie-down for the inconvenience. The fresh brownies were a special bonus!