We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
I have flown into TKI 4-5 times now and love stopping at Cutter. Line services were always available, rental car was always pulled up to the plane for the passenger, and while I waited in the lobby the staff was extremely friendly and always gave me a courtesy car and recommendation for food. They have nice computers, wi-fi, a lunchroom with vending machines, nice bathrooms, and a good "hangout" lounge for hours of mindless television watching. Will continue to use them while in McKinney.
We arrived about 6pm and were greeted with a friendly Hello and quickly offered a nice cold water. Everyone was very friendly, professional and took care of all of our needs/wants. We flew in on a Friday to depart late Saturday. The airport was very busy with LOTS of arrivals on Saturday morning, which I don't think is very common but there was a big college football game that day (that's why we were there) and lots of planes were coming in at the last minute for the game. Customer Service Rep, Janine Smith was working the counter all morning by herself. It was like watching an air traffic controller work the radios, she had planes coming in, customer requests, fuel orders and many more things going on. Not only did she manage everything very smoothly but she still maintained a professional attitude and greeted everyone in person or on the phone with a friendly smile and great customer service. If you’re traveling to the Dallas area, you need to stop here.
Thanks for the great service! They even give a $0.75/gal discount on Saturday/Sunday fuel and waived the overnight ramp fee. Great stop for a weekend trip to Dallas!
Fast, professional and experienced. You can expect good service from Cutter. Fuel prices aren't cheap, but not outrageous. You pay for full service; but you receive it. That is fair. If your destination is to the NE Dallas area; it's a great place to stop.
This is a neat and convenient airport for Dallas. I usually fly into ADS but had to deviate to TKI as ADS was closed a week ago. While at TXK I faxed a request into Cutter Aviation at TKI and was pleasantly surprised by the excellent facilities and outstanding service at Cutter Aviation - the rental car was waiting, and Janine made arrangements for us like we were family! Really made us feel welcome, with a great smile and wonderful humorous attitude! She got us a rental car, a hotel room with an upgrade, and special departure service the next morning at 05:30 am. She deserves high praise, and a raise! And the fuel is over a dollar less at TKI than at ADS! I will certainly return to Cutter (and Janine)!
Wonderful FBO. Friendly courteous staff. For the first time ever, I got out of my airplane and walked 5 feet past my wing tip to get into my courtesy car which had the engine running. Made me feel like a rock star. Way to go Cutter!
Made my first stop in McKinney this weekend and was extremely impressed by the staff at Cutter. Two linemen met me as I taxied in and directed me to a parking location, with my car waiting for me. Friendly folks, good facilities, and a nice planning room for last minute planning and weather brief. I'll definitely be back!
This FBO has great service! Kind and very courteous to us. They treat every customer with respect no mater what you fly in with. Laura went out of her way to make sure we had what we needed. Overall the staff was very professional and courteous to us. Can't say enough about the service. They are on my list of stops when I pass through.
Stopped in a couple weeks ago in my aged, Cessna 182 and was received like royalty. Wonderful experience, and they waived fees with fuel purchase. Very early next morning we got a cheerful greeting and more red carpet treatment. Janine & associates are exceptional at customer service.
Excellent service. Janine did everything possible to make us feel welcome even though our trip was short.