Stopped for night 11/19/15. Met by follow-me truck. 2 line guys offered to help with bags. CSRs offered help with hotel reservation and courtesy transportation. Aircraft fueled and up front ready to go on time next morning. Thank you, Grant, Elizabeth, Kerrie who made everything about this stop first class. We'll be back.

My family stopped at Cutter Aviation in Albuquerque a couple of times this past week while traveling in our A36 Bonanza. I had also stopped there in my Bonanza a year ago while on the last legs of an around the world trip. What an outstanding FBO! On every occasion, all of the staff -- without exception -- have been welcoming, friendly and helpful in every way. This is a first-rate operation. I've found none better.

I've used Cutter at other airports in the past and the same great service was provided at this location. For a Cessna 182 the ramp fee is $20 and the overnight tiedown fee is $10 per night. The ramp fee and the first night's tiedown is waived with a 20 gallon fuel purchase. AOPA members receive a 25-cent discount per gallon.

To say that Cutter is a step above is not even close to enough praise. I lead a Customer Experience (CX) team at a large software mfg., and will be using my Cutter experience as a great aspirational example. Always above and beyond, always caring about you and your family, and I only fly a prop plane. It makes you WANT to do business with them whenever possible. Reasonable prices are great (and they have those), top-notch customer experience is

Arrived at 9 p.M. June 24. Met by line personnel promptly, receptionist found hotel despite major athletic event in city, gave ride there and back next morning. Aircraft hangared because of strong winds (38g50) and brought out as scheduled. Needed hydraulic fluid and mechanic obliged without charge. Cutter is not cheap but there is no better service anywhere.

Even though it was only a Cherokee they were servicing, the service was excellent. We parked up front, they towed it away, and when we came back in the morning, they had pulled it back up front for us and had it ready to roll! Extremely good service, couldn't have been better...