From the moment service manager JD Phillips personally answered the phone call from a frustrated, stressed pilot whose Beechcraft Sierra had left him stranded overnight in Addison, I knew I was dealing with a business and staff holding the highest ideals of service, integrity, and professionalism accompanied by an "old school" work ethic and pride in their craft. As my Sierra was recovered from another FBO and serviced alongside far more expensive (and likely profitable) King Air and Pilatus aircraft, never once did I feel like I was any less of a priority or that my presence was any bother to the friendly, knowledgeable mechanics of Cutter Aviation.

JD Phillips himself took the time to offer valuable insights and perspectives on maintenance and repair specifically relevant to my aircraft, and in no time the Sierra was fully operational and I was embarking on my return flight home to Springdale, AR.

It is a refreshing experience to find such an emphasis on customer service and courtesy - especially for what I felt was an exceptionally reasonable price. I would not hesitate to ever visit Cutter Aviation in the future, and would enthusiastically encourage any pilot or owner to strongly consider Cutter Aviation for any aircraft service or maintenance needs.

You really feel welcome at Cutter. Including me, there were two single engine prop plans arriving at 11AM Friday 10/10, and one single engine turboprop departing. Aside from that, I found out Cutter was one man short out on the line. But did we all get first class handling and service? Yes! Thanks to Carl, Kirsten, Mollie, and Alfred who ran back to the cart to get me a cold bottle of water for departure. Supervisor Tara took care of everything, despite being busy adding a fresh coat of paint to the lobby in time for the upcoming Super Bowl. Cutter is still the best.