On Jan 29th, 2024, I had the pleasure to meet Abigail at the DVT FBO later in the evening. It had been a long day and what a great smile to see when walking into the FBO.

We landed in a CJ2 and upon entering the FBO, which we had not planned on coming there, I had no plans for a hotel or transportation. Abigail assisted me not only with finding a hotel, but getting to the hotel (it was close) and she was very nice and professional.

The next morning she offered to have someone come get me and bring me back to the airport, but I declined the offer. Upon arrival back to the FBO, she remembered me and greeted me by name and was immediately in the mode of how can we help you. With the fluid schedule we were working with, plans kept changing and she changed right along with us. Ultimately, she helped us on short notice and made it a very pleasant experience.

The line was amazing and accommodating as well. They were efficient, and effective.

I go to a lot of FBO's across the country including GTU (Home). This is without a doubt one of the most pleasant experiences I have had in a very long time. I shared my experience with the owner of the plane and he said that is why we always go to Cutter when they are on the field. He echoed that DVT customer service was among the best he has seen as well.

EVERYONE representing Cutter was extremely professional and just seemed like they were happy to be there and loved their position.

From the line guys to the desk staff - nothing but top notch performance. They treated my wife and I like we were their best customers and our C-172 like a Gulfstream. Welcome truck was waiting as we came in, fuel and a windshield wash as requested, and very clean/modern facilities. Alex and Megan gave us rides to & from our hotel, which is greatly appreciated. These two fine ladies deliver Class A customer service with a smile. How does Cutter hire and retain such gems? I am sure other FBOs would love to know their secret. ATC - Even in our little Cessna, the approach and tower controllers welcomed us in. Nothing scary about this airport as long as your communication skills are sharp.