Cutter Aviation promotes Shelbey Hooker to Director of Client Support position

Monday, August 6th, 2018


Shelbey Hooker - Director of Client Support

PHOENIX, Arizona – Cutter Aviation is pleased to announce the promotion of Shelbey Hooker to the position of Director of Client Support. In this new role, Ms. Hooker will oversee all Client Relationship Managers for each brand Cutter Aviation represents, including Pilatus, HondaJet, TBM and Piper Aircraft, as well as engine overhaul services, CitationJet, BeechJet, King Air and jet maintenance.

Cutter’s Client Relationship Managers handle clients on a personal level to ensure the most outstanding experience throughout the sales process and ownership. Cutter earns client rapport and fosters brand loyalty through client-centric services during routine flight operations, maintenance and any unforeseen ownership matters by coordinating action plans with approved service centers.

Ms. Hooker began her tenure with Cutter Aviation in 2009 as a Customer Service representative at Cutter’s Phoenix location. In this role, she created numerous relationships with customers and quickly grew her professional presence and connections. After three years, she accepted a position with General Atomics flying unmanned aircraft. Ms. Hooker then deployed in support of Operation Enduring Freedom where she executed reconnaissance, surveillance, and target acquisition operations during three wartime deployments. She also served as a mission planner and briefing officer for the MQ-1C and MQ-9 aircraft.

In 2013, Ms. Hooker returned to Cutter as the Client Relationship Manager overseeing HondaJet Southwest. As the primary point of contact for each client’s ownership experience, she has supported all of Cutter’s HondaJet owners and operators with great enthusiasm. Her role as an advocate and expeditor for each owner has included guiding post-sale upgrades, updates and maintenance requests by coordinating action plans with service centers until resolved to each client’s satisfaction ensuring positive ownership experiences.

Aside from Ms. Hooker’s dedication to Cutter, she co-founded a non-profit organization called the Red Note Foundation. Over the past six years, she has built a staff and managed over 200 participants in her organization. The Red Note Foundation supports music programs at Arizona Schools in memory of her sister.

While attending Embry-Riddle Aeronautical University, Ms. Hooker earned a B.S. in Professional Aeronautics and a Minor in Helicopter Operations & Safety. She is also an FAA Licensed Commercial Pilot with ratings in Airplanes and Helicopters.

You can reach Shelbey at: (602) 267-4035 or by email at shooker@cutteraviation.com. You may also visit her online profile at: cutteraviation.com/staff/shelbey-hooker/ and download a high-resolution picture from: cutteraviation.com/wp-content/library/Shelbey-Hooker.jpg

About Cutter Aviation
Founded in 1928 by William P. Cutter, Cutter Aviation is a full-service aviation company, offering aircraft fuel/line services, maintenance and avionics solutions, aircraft charter and management and aircraft sales. The Cutter Aviation network currently operates eight locations in the Southwest. The Phoenix Sky Harbor, AZ (PHX), Phoenix Deer Valley, AZ (DVT); Albuquerque, NM (ABQ); Colorado Springs, CO (COS) facilities are full-service, fixed-base operations. The Phoenix, AZ (PHX); Denver, CO (APA); Addison, TX (ADS) and San Antonio, TX (SAT) facilities offer sales and maintenance service support, while the Carlsbad, CA (CRQ) facility provides new and pre-owned aircraft sales. The company is a member of the Pinnacle Air Network, National Business Aviation Association (NBAA), and the National Air Transportation Association (NATA). Cutter Aviation is the oldest continuously family-owned and operated FBO (Fixed Base Operator) in the United States with 90 years of serving the General & Business Aviation industry. For more information about Cutter Aviation, please visit www.cutteraviation.com.

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